Digital generalist specializing in producing effective written, graphic, photographic, and video communications for clients on Web sites and social media. Also provides creative and detailed-oriented virtual assistant services -- personal scheduling, event and travel planning, budgeting to keep clients focused on their skills and business. Social media reach: 14K+ Twitter, 8K+ Facebook,18K Google+.

June 2014 – Present, Durham, North Carolina
Journey Revisited is a Modesto, California-based tribute band that covers the songs of the classic rock group Journey. My work involves brand development, boosting social media and web site traffic, and marketing. Also responsible for the redesign, re-coding, development, and migration of its web site,, Currently maintaining its Facebook page, running its blog, as well as creating and editing written and audio/video content. Provides virtual assistant services for band manager/lead singer.

Duke University Press, Durham, NC, July 1993 – February 2016
Product Manager (December 2015-February 2016)
The Product Manager for Enterprise Information Systems at is responsible for formulating the vision for and driving the development of one or more internal business information systems -- in this case Firebrand Publishing Technology's Title Management, used by multiple Duke University Press publishing and business departments. 

Primary duties included 
· Project managing the creation, extension, and maintenance of enterprise information systems; 
· Partnering with stakeholders to evaluate and re-engineer processes that are supported by the systems; 
· Creating system requirements; and 
· Delivering product value to internal customers and stakeholders over time.   

Information Technology (IT) Manager (July 2000-December 2015)
· Managed the purchase of computer equipment and services with an annual budget more than $375K
· Directed and managed five IT department staff that serves more than 100 employees in two locations
· Evaluated hardware and software resources; identified deficiencies; oversaw research and selection of hardware and software options; continued development of server upgrades, intranet and file sharing services
· Established policies for use and maintenance of hardware and software systems; develop security protocols and standard operating procedures for information backup and maintenance
· Oversaw training and orientation of Press staff in new technologies; approved training and procedural manuals and protocols; design and implement systems to evaluate computer competence of staff
· Responsible for project management of several Press-wide initiatives, including:
-- Title Management implementation and the establishment of governance board: project lead working with vendor(s), and Press stakeholders across all departments and divisions to install, configure and build communication chains and integration plans for this Press-wide publication workflow management systems.
-- Global Business Systems Committee: chaired this body, designated to research, procure and implement a $600K upgrade of the Press’s primary electronic accounting, order and fulfillment database.
-- Bibliographic Database Committee: assigned to assess departmental workflows to prepare for the replacement of the current editorial/marketing/production database system

Information Systems Specialist (July 1996-July 2000)
Computer Support/Training/Administrative Duties
· Primary Macintosh and PC desktop troubleshooter for 100+ workstations, installing hardware and software, providing desktop support, and software documentation and training
· Created help pages with resources and links to computing tips for end users
· In charge of budgetary estimates for and implementation of Press capital computer purchases
· Developed original website for International Mathematics Research Notices, Duke's first print/electronic journal incorporating Adobe Acrobat® and TeX
· Served on 1998 Electronic Committee of the Association of American University Presses; chaired in 2000-01.

FileMaker Pro database development
· Created the Duke Press Unified Database: Journals and Books Editorial, Marketing, Production, and Publicity FileMaker databases built into an enterprise system used to track a title from proposal or article to final publication; programmed service calls and the computer and software inventory database
· Responsible for coordination, reprogramming, installation and training on the Duke database for the University of Georgia Press, which purchased the system.

Production Coordinator (September 1993 - July 1996)
· Tracked editorial and graphic production of five journals from manuscript to printed product
· Composed electronic pre-press documents; communicated with editors, authors and suppliers; maintained production financial spreadsheets

Africa News Service, Durham, NC, September 1990-August 1993. 
Production Editor
· Supervised and executed graphic production of Africa News, a biweekly newspaper; assisted in the design of promotional, editorial and fundraising materials
· Responsible for composition, coding and uploading of electronic files for Africa News Online, an electronic news service; established accounts with various online services and news bureaus
· Maintained all hardware and software; made purchase recommendations; served as Macintosh/PC network administrator and manager of electronic library and other in-house databases; lead computer trainer of personnel and provider of software documentation

Forest History Society, Durham, NC, July 1989-March 1990
Communications Coordinator
· Responsible for database reorganization and office management; handled communications between editorial office and authors, board members and subscribers of The Journal of Forest and Conservation History.
· Coordinated essays and reviews for production; indexed and reconstructed library collections; executed library research/photo/film requests

Travel Agent Magazine, Capital Cities, Inc., New York, NY, March 1988-April 1989 
Associate Editor
· Responsible for editorial/graphic production; edited, proofread and trafficked copy on twice-weekly magazine and special guides
· Coordinated stories with reporters and section editors; wrote destination features, service pieces
· Closed pages through blueline stage; executed traditional page dummying and paste-up work


Pam's House Blend, 2004-2013 Political blog. More here
Blog awards
  • Winner, the Bob Page Equality Champion Award (Triangle Region)
  • Nominated for the inaugural Best Blog prize, 2011 GLAAD Media Awards.
  • 2009 Courage Award from the New York City Anti-Violence Project “for the significant contributions you have made to raising awareness about anti-violence work.”
  • Finalist, “Best LGBT Blog” in the 2008 Weblog Awards.
  • Finalist, “Best LGBT Blog” in the 2007 Weblog Awards.
  • “Best LGBT Blog” in the 2006 Weblog Awards.
  • “Best LGBT Blog” in the 2005 Weblog Awards. [
  • Semi-finalist, 2004 Koufax Awards, “Deserving of Wider Recognition.”

Local Community/Advocacy
Polycystic Ovary Syndrome Support Group (PCOSA), Durham/RTP chapter, NC. 2001-2003
  • Founder, organizer and facilitator of local chapter's monthly meetings; co-coordinator of March 2003 regional educational conference; worked closely with nationally-recognized researchers in the field of PCOS
  • Old West Durham Neighborhood Association (OWDNA), Durham, NC. 1998-2004 
  • As Webmaster was responsible for acquisition of free web space, development, design and maintenance of  OWDNA web site and listserv; photographed virtual tour of the neighborhood
  • Served as neighborhood watch block captain for 2600 section of Lawndale Avenue; coordinated participation of Lawndale Avenue in annual charity event for the donation of food to local homeless shelters
  • Developed website for Friends of South Ellerbe Creek, dedicated to conserving and enhancing the recreational, scenic and historic qualities of South Ellerbe Creek and its landscape
  • Partners Against Crime (PAC), Durham, NC. September 1999-2003 
  • Co-Chair (through October 2000), duties included hosting and moderating meetings between neighborhoods and the police serving District 2.
  • Served as web host provider, webmaster and listserv moderator; responsible for the development of PAC 2 web site and listserv for the Durham community, the local police department and other municipal bodies.

Fordham University (The College at Lincoln Center), New York, NY.
B.A., Media Studies, 1985; with senior honors in filmmaking; arts editor for the Fordham Observer.

Stuyvesant High School, New York, NY. Graduated with honors, 1981

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